At OX*Studios, customer satisfaction is our top priority. Please review our refund and returns policy below:
Digital Products Refund Policy:
- Eligibility for Refunds:
- Refunds are available for digital products purchased from OX*Studios under the following conditions:
- The product is defective or fails to function as advertised.
- You have contacted our support team within 7 days of purchase to report the issue.
- Proof of purchase and a detailed explanation of the issue are required for processing your refund.
- Refunds are available for digital products purchased from OX*Studios under the following conditions:
- Non-Refundable Situations:
- Products that have been downloaded and used without any reported defects.
- Refund requests made after the 7-day window.
- Issues arising from incompatibility with unsupported software or hardware.
Returns Process for Digital Products:
Since all products are digital downloads, there is no need to “return” items. Instead, please reach out to us for assistance or to initiate a refund.
Issue a refund if the problem cannot be resolved.
Contact Support: Email us with your order details and a description of the problem.
Resolution Options: We will either:
Provide technical support to resolve the issue.